Tolling Operations Services

Cofiroute USA is a tolling and express lanes operator specializing in the management, operation and maintenance of express lane systems. With expertise in Customer Service Center System Operations and Call Center Services, we provide a complete host of services for end-to-end Customer Service Center Operations. Our mission is to share what we have learned over 24 years of practical and proven experience to further the concept of tolling and improve toll project design, implementation and on-going operations. When providing tolling operations services to a project, Cofiroute USA utilizes past insight and expertise to mitigate many of the common obstacles encountered in any toll road project delivery.

Developing new toll roads or converting HOV to tolled lanes obviously requires a thoughtful and comprehensive approach. Cofiroute USA understands that tolling is not only an engineering and operational exercise, but a critical business process to be managed. To that end summarized below are critical elements Cofiroute USA assists agencies and public/private partnerships with, from planning through implementation and full system operations:

  • Transition or Expansion of Existing CSC Operations
  • Back Office Software Design, Implementation, Testing and Operations
  • Selection and Deployment of CSC Technology
  • Back Office System Business Rule Development
  • Disaster Recovery & Business Continuity Planning
  • Training Development, Materials and Training Program Implementation
  • Complete Revenue Management and Financial Operations
  • Administrative Review Support
  • Account Management
  • Full reporting for transaction reconciliation with accountability measures
  • Compliance and Quality Management
  • Customer Satisfaction Survey Tools and Services
  • Transaction Processing

  • System Monitoring
  • PCI and SSAE 18 SOC audit support
  • Manual Image Review
  • Transponder Management Services
  • Unpaid Toll Enforcement, Violation Recovery and Habitual Violator Services
  • Facility Build-Out and Management
  • Interoperability Management and Support
  • Understanding the long-term implication of toll system design, including startup capital costs, operating costs, routine maintenance costs and renewal and replacement costs for equipment, hardware and software
  • Customer/Stakeholder Communication Plans
  • Marketing Program Support