Jodie Talley, Senior Vice President
Jodie Talley serves as senior vice president and program manager in charge of the daily operations of the 91 Express Lanes for the operating contract with the Orange County Transportation Authority and currently reports to the COO of Cofiroute USA.
Jodie joined Cofiroute USA in 2001. Before her promotion to senior vice president in October of 2011, Jodie served as the vice president of customer service and violation processing for six years and as processing manager for four years. Her responsibilities in her previous roles included overseeing department managers for customer service and processing centers including violation recovery, as well as end-user database testing. She established the first benchmark measurements for each functional area in the processing department to ensure a proper measure of success is achieved. Communication of information, staff tools and cross-functional training are fundamental in all areas she oversees to develop strength and depth of knowledge in the toll road operations of the 91 Express Lanes.
Jodie was able to use her years of experience and knowledge of the back-office system and processes, from the end-user’s experience, to help oversee the successful development and implementation of Cofiroute USA’s new tolling system software.
Jodie is an experienced manager with more than 20 years in leadership and management positions in a variety of industries including toll road operations, telecommunications and parking citation services. Her previous experience includes development and implementation of a customer service department for an internet marketing firm, back-office operations and project lead of billing conversion product for a California statewide telecommunication company.